This record focuses on capabilities and operating behavior that affect customers and integrators. Internal refactors appear only when they change reliability, security, or the user experience.
Reviewed July 28, 2026 · Owner: VialAPI Platform Operations
July 2026
One business workspace
Single-account users now enter their workspace directly.
Manual ordering and AI-assisted ordering are first-class workspace actions.
The owner Businesses directory brings accounts, relationships, people, pricing authority, and channels together.
Business-account API documentation now sits alongside the sales-channel API contract.
July 2026
Pricing and commercial controls
Versioned price books and customer-safe price sheets keep internal tiers and true cost private.
Market research observations remain reviewable and cannot silently change published prices.
Commercial agreement versions preserve the exact terms accepted by each party.
July 2026
Integration and operational safety
Idempotent order intake, deterministic sandbox outcomes, signed webhooks, and certification paths are documented.
Readiness checks now include required jobs, queues, provider configuration, parity, alerting, and active incidents.
Error boundaries preserve user work and attach a support reference for correlation.
In development
Built-in consumer storefronts
Store configuration, verified domains, merchandising, checkout/payment, inventory policy, consumer order history, and store-level operations are roadmap work—not generally available capability.